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Urgent Care

Starting July 17, 2024, Pioneer Animal Hospital will start offering same-day/urgent care services on Tuesdays, Wednesdays and Thursdays.

If your pet is experiencing any of the below symptoms please follow the below steps to book their appointment!

Urgent Care cases we often see:

  • Abscesses and wounds
  • Allergic Reactions and Anaphylaxis
  • Dermatitis and Severe Itching
  • Diarrhea and Bloody Stool
  • Distended Abdomen
  • Ear Infections
  • End of Life Assessments and Humane Euthanasia
  • Eye Injuries, Redness or Swelling
  • Fever
  • Foreign Body or Toxin Ingestion
  • Lethargy
  • Limping
  • Loss of Appetite
  • Muscle Tremors or Seizures
  • Swelling, Inflammation, and Pain
  • Trauma
  • Urinary Issues (Infections, Straining, Inappropriate Urination)
  • Vomiting
  • Weakness or Collapse

Please read through the following information.

Step 1: Call or Text Pioneer Animal Hospital

Call/Text to schedule a same-day arrival time &pay the non-refundable scheduling fee to secure your pet's booking. (this will be applied to the successfully attended visit)

Step 2: Call again when you arrive

Call/Text from the parking lot at your scheduled arrival time. Wait for triage. Estimated wait for triage: 30-90 minutes

Step 3: You can leave

  • After your pet is inside, you can head out but need to remain reachable by phone! Estimated time your pet is dropped off: 3-7 hours.
  • The doctor will call you to discuss a treatment plan for your pet and provide costs for your approval. You may then pay a fee for approved treatments. We will also arrange a pick-up time.

Step 4: Come back

  • Arrive at your scheduled pick-up time & call from the parking lot. Pay your final balance and wait for discharge.
  • Estimated wait time for discharge: 30-60 minutes.  A technician will discharge your pet with home care instructions and any medications.

Expanded information:

Scheduling and Paying the Non-Refundable Scheduling Fee

Please call us to speak to a receptionist about booking. We will discuss your concerns regarding your pet, review our visit process, and schedule an arrival time for you. We collect our exam fee as a non-refundable scheduling fee at the time of booking your visit.

  • This fee is non-refundable once paid. If you cancel for any reason or do not show up to your scheduled arrival time, we will not reimburse your fee.
  • With such a high demand for veterinary care and our limited number of daily spaces, we want to ensure we are able to help as many pets as possible. This non-refundable scheduling fee is required as a way to guarantee that you are planning on keeping your visit.

Dropping off your Pet

To reduce wait times at the clinic, we are now offering scheduled arrival times throughout the day to accommodate our high patient demand. This is not an appointment time. Patients will continue to be triaged in order of priority and may be required to wait an estimated 30-90 minutes before being brought inside.

  • Fecal Sample: If you pet is experiencing abnormal stool, please bring a fresh stool sample in case the doctor orders labs.

Please remain in your car and text (503) 657-3171 to notify us you have arrived for check-in.

Once your pet is inside, unless indicated, you do not need to stay in the parking lot. Your pet will be admitted here for an estimated 3-7 hours but this time can fluctuate depending on our number of cases and treatment times.

Treatment and Updated Deposits:

We will not move forward with any diagnostics, treatments or medications without your approval. After performing the exam, the medical team will call you to discuss treatment options. Please have your phone available for us to contact you. If we are unable to reach you after the exam, it will delay your pet’s treatment by several hours. Note, some of our phone lines may not register on caller ID so may show up as a filtered or spam call. After you approved the treatment plan, we will send a request for an updated payment to cover the treatments or diagnostics you have elected to have performed. The expectation is for this fee to be paid prior to treatments.

Picking up your Pet and Checking Out

We will schedule a discharge time for your pet, however it may be necessary for you to wait an estimated 30-60 minutes before your pet is brought outside.

Please remain in your car and text (503) 657-3171 to notify us you have arrived for discharge.

If you have a remaining balance, we will send a request for a final payment to be completed prior to discharge.

Urgent care dog